Policy Effective Date: 27/01/2025

At Charlise Limited (“we”, “us”, or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data when you visit our website, www.charlise.co.uk (the “Site”).

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use the Site.

1. Information We Collect

We collect information in the following ways:

  • Personal Information: When you visit our Site, contact us, or make a purchase, we may collect personal information, such as your name, email address, phone number, and billing or shipping address.
  • Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, device type, location, pages viewed, and the time spent on the Site. This data is primarily used to analyze trends and improve the performance of our Site.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and customize content. Cookies are small text files stored on your device when you visit our Site. You can manage or disable cookies in your browser settings, but some Site features may not work properly if cookies are disabled.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide, operate, and improve our Site and services.
  • To process transactions and fulfill your orders.
  • To communicate with you, including responding to your enquiries and sending you promotional offers, newsletters, or other updates.
  • To personalize your experience on the Site and show you relevant content or advertisements.
  • To improve our customer service and support.
  • To comply with legal obligations, enforce our policies, and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our business, such as payment processors, shipping companies, and email service providers. These service providers are obligated to keep your information confidential and only use it for the specific purposes we authorize.

We may also share information in the following situations:

  • When required by law, regulation, or legal process.
  • To protect the rights, property, or safety of Charlise Limited, our customers, or others.
  • In connection with a merger, acquisition, or sale of all or part of our business.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data. These may include the right to:

  • Access, update, or delete your personal information.
  • Withdraw your consent for processing your data (where applicable).
  • Opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us using the details provided below.

6. Third-Party Links

Our Site may contain links to third-party websites that are not owned or controlled by Charlise Limited. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Charlise Limited
48 Boss Hall Road, Ipswich, Suffolk, IP1 5BN
Email: info@charlise.co.uk
Phone: 01473 949999